Enterprise Account Manager
Vodafone Qatar P.Q.S.C. · Feb 2022 – Present
- Managed a portfolio generating QAR 2.5M in new sales and QAR 2.7M in retained annual revenue across diverse product and service lines.
- Built and maintained strong client relationships across enterprise and corporate accounts, delivering customized value-driven solutions.
- Developed and executed strategic account plans resulting in increased market share and consistent top-tier sales performance.
- Identified and actioned upsell, cross-sell, and renewal opportunities through regular engagement with clients and internal teams.
- Led customer behavioural analysis presentations to inform sales strategy and improve lead conversion rates.
- Designed and implemented proactive retention strategies that reduced account churn and maximised long-term revenue.
- Collaborated with sales, technical, and operations teams to ensure seamless and timely client solution delivery.
- Maintained consistent compliance with Service Level Agreement (SLA) commitments across a portfolio of accounts by proactively tracking performance metrics, coordinating with cross-functional teams, and resolving operational issues to minimize service disruptions and ensure high service quality.
EXEMPLARY PERFORMER - ENTERPRISE DIVISION 2023BEST FARMING TEAM PLAYER 2025